Customer Policies
Shipping Policy
When will I receive my order?
All orders are typically delivered within 4 to 5 business days. You will receive an email confirmation once your order is shipped.
Return Policy
Goods dispatched against confirmed orders cannot be returned. However, if you have any concerns or complaints, we will address them with due care and aim to resolve them through mutual discussion.
Refund Policy
Refunds will be issued only if the order is canceled for acceptable reasons within 48 hours of placing the order. Refunds will be processed via the same payment method used, and any applicable bank charges will be deducted. The refund process may take up to 14 working days.
Privacy Policy
At Havukal Teas, we value the trust you place in us. We are committed to upholding the highest standards for secure transactions and safeguarding your personal information. All customer details, including orders and inquiries, are treated as personal and confidential. We respect your privacy and will never sell or rent any personal information to outside organizations—without exception. Please note that our privacy policy may change from time to time, so we encourage you to review this policy periodically to stay informed.
Personal Information We Collect
We request the following personal information from our customers ("Personal Information"):
- Name
- Shipping and Billing Address
- Phone Number
- Email Address
Cookies
We use cookies to ensure the smooth operation of our website and to enhance your user experience. Cookies are used to store preferences and track trends, helping us improve our services to you. You can set your browser to notify you when a cookie is sent, giving you the option to accept or decline it. If you accept a cookie, you consent to our use of any personal information collected through it.
Types of Cookies Used:
- Technical Cookies: Necessary for the website’s functionality (e.g., user sessions and cart operations).
- User Experience Cookies: Used to save preferences and optimize your interaction with our site.
We also use third-party services that may utilize cookies for tracking purposes. Please refer to the respective third-party services’ privacy policies for more details.
Third-Party Services
We use the following services, which may involve cookies or tracking tools:
- Google Analytics (for website metrics)
- Google Maps (to display our location)
- YouTube (to embed videos)
Third-Party Privacy Policies:
- Google Privacy Policy
- YouTube Privacy Policy
You can manage cookie preferences in your browser by visiting the following links:
- Google Chrome
- Mozilla Firefox
- Apple Safari
- Microsoft Internet Explorer
How We Use Your Information
We use the personal information we collect in the following ways:
- To process your purchases and provide services
- To communicate with you regarding orders, services, and offers
- To respond to inquiries and requests
- To send customized promotions and offers
- To improve our website and services
Information Sharing
- Within Group Companies: We may share your information with our affiliates under controlled conditions to improve personalization and service.
- With Service Providers: We may share customer information with third-party service providers who assist with credit card processing, website hosting, email delivery, shipping, and other services. These providers are required to protect your information and only use it as necessary to perform services on our behalf.
- Business Transactions: In the event of a business transfer or merger, your information may be shared with the entities involved.
- Legal Disclosure: We may disclose your information if required by law or to protect our rights, property, or safety.
You may update your personal information at any time on our website. While we strive to protect your privacy, we are not responsible for unauthorized disclosures by third parties such as advertisers or other websites linked to our site.